Flowers North Finchley - E-Commerce Terms & Conditions

Introduction

Welcome to Flowers North Finchley. These Terms & Conditions (“Terms”) govern your use of our online flower delivery services for North Finchley and the surrounding areas. By placing an order through our website, you agree to abide by these Terms. Please read them carefully before purchasing any products or services from us. These Terms may be updated and revised periodically and your continued usage implies acceptance of any changes.

Scope of Terms

These Terms apply to all customers within North Finchley and nearby regions who purchase flowers or related products through our online platform. The Terms set out the contractual conditions for orders, payments, cancellations, our liability, and governing jurisdiction. By purchasing, you confirm you are at least 18 years of age and authorised to use the payment method provided.

Order Process

To place an order for flower delivery in North Finchley or neighbouring areas, please follow these steps:

• Browse our selection of fresh flowers, bouquets, and arrangements online.
• Add your chosen items to the basket and proceed to checkout.
• Provide all necessary delivery details, including the recipient’s full name, delivery address (within eligible areas), date and preferred time slot, and any special instructions.
• Review your order before submitting. Ensure you double-check the delivery information for accuracy.
• On successful submission and payment, you will receive an email confirmation with your order reference number. Please keep this for your records.

Flowers North Finchley reserves the right to refuse orders at our discretion, including in instances of suspected fraud, insufficient stock, or incomplete details. If we are unable to fulfil your order for any reason, you will be notified as soon as possible and refunded in full.

Product Availability and Substitutions

While we endeavour to display accurate product images and descriptions for all arrangements, flowers are a natural product subject to seasonal availability. If certain blooms or packaging are unavailable at the time of your order, we reserve the right to substitute with items of equal or greater value, maintaining the overall style, colour, and quality. We always aim to inform you should a significant substitution be required.

Delivery of Orders

We provide online flower delivery primarily throughout North Finchley and its surrounding areas. Deliveries are available on selected dates and time frames as detailed at checkout. Please note:

• We cannot guarantee exact delivery times, but we strive to meet requested slots whenever possible.
• If the recipient is unavailable at the time of delivery, we will endeavor to leave the flowers in a safe place or with a neighbour, except where instructions specify otherwise.
• If your order contains perishable items and redelivery is required due to recipient absence or invalid address, an additional delivery charge may apply. It is the customer’s responsibility to provide accurate delivery instructions.
• Extreme weather, traffic, or other unforeseeable circumstances may impact delivery. We appreciate your understanding should delays occur.

Payment Terms

All prices are listed in GBP (£) and include VAT where applicable. Full payment is required at checkout to process your order. We accept major debit and credit cards as indicated on the website. Your card will be charged upon order completion. We strive to maintain accurate pricing, but errors may occur; in such cases, you will be notified, and any incorrect charges will be promptly rectified.

For security, your payment information is handled via secure payment processors. At no time do we store your full card details. All payment data is encrypted in line with UK e-commerce regulations.

Order Amendments and Cancellations

If you wish to amend or cancel your flower delivery order:

• Please contact us as soon as possible after placing your order. Amendments and cancellations can usually be processed if requested at least 24 hours prior to the chosen delivery date.
• If the order is already prepared or dispatched, we regret that cancellations or changes may not be possible and you may still be charged.
• For bespoke, customised, or large event orders, a longer notice period may be required. We will communicate this to you during your order acceptance.
• Refunds for qualifying cancellations are processed to the original payment method within a reasonable timeframe, usually within 7 working days.

Returns Policy

Due to the perishable nature of flowers, we do not generally offer returns unless the products are faulty, damaged on arrival, or significantly differ from the description. If you are dissatisfied with your delivery, please contact us promptly (within 24 hours of delivery) with clear details and photographs where available. We may offer a replacement, alternative arrangement, or refund at our discretion.

Any arrangements not reported as damaged or unsatisfactory within 24 hours of receipt are assumed to be delivered in good condition. We cannot accept liability for products mishandled after delivery or when kept in unsuitable conditions.

Customer Obligations

By ordering for flower delivery North Finchley, you agree to:

• Provide accurate and up-to-date information for delivery and payment.
• Ensure someone is available to accept the delivery, or specify alternative arrangements.
• Follow care instructions provided with your flowers to prolong freshness.
• Not use our website or services for any unlawful or fraudulent purpose.

Liability

Flowers North Finchley is committed to providing high-quality flower arrangements for delivery across North Finchley and nearby locales. However:

• Our liability for any claim relating to your order is limited to the value of the goods supplied.
• We are not liable for indirect, consequential, or incidental damages (including loss of profits, business, or goodwill) arising from the use or inability to use our products or services.
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
• We cannot accept liability for delays or non-fulfilment resulting from circumstances beyond our control, such as strikes, natural disasters, pandemics, or transportation interruptions.

Intellectual Property

All content, photographs, graphics, logos, and product designs featured on our website are the property of Flowers North Finchley or our licensors. You may not copy, reproduce, or use any material without our express written consent except as required to make a purchase for personal (non-commercial) use.

Privacy Policy

Your privacy is important to us. We collect and process your personal information in line with GDPR and relevant UK data protection legislation. Your details are only used for order processing and fulfilling your flower delivery in North Finchley and nearby areas, unless you opt-in to receive marketing communications. Read our full Privacy Policy on our website.

Complaints and Feedback

We value your feedback on your online flower delivery experience in North Finchley. If you have any complaints or suggestions, please contact us using the details provided on our website. We aim to resolve all queries promptly and fairly.

Variation of Terms

We reserve the right to amend these Terms at any time to keep up with changes in operations or legal requirements. Your continued use of our services after changes take effect will signify your acceptance of the new Terms.

Severability

If any provision in these Terms is found to be invalid or unenforceable under applicable law, that provision will be severed with the remainder unaffected and remaining in full effect.

Governing Law and Jurisdiction

These Terms and any contract arising from them are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the English courts.

Summary

These Terms & Conditions apply to every online flower delivery order made by customers residing in North Finchley and surrounding areas through Flowers North Finchley’s website. They cover the full process from ordering, payments, cancellations, delivery, and liability, to the lawful use of our site. Your trust and compliance are appreciated, aiding us to deliver beautiful, high-quality flowers efficiently to your chosen recipients.

Last updated: June 2024