Returns and Refunds Policy: Fresh Flower Guarantee in North Finchley
Our Commitment: Fresh Flowers Guarantee in North Finchley
At Flowers North Finchley, we take immense pride in delivering only the freshest, most beautiful bouquets to homes and businesses across North Finchley. As a trusted local florist, our promise is to ensure every arrangement arrives in full bloom and in peak condition, reflecting our dedication to quality and service. Your satisfaction with our fresh flower guarantee remains at the heart of everything we do.
Damaged on Arrival Policy
We understand how disappointing it can be to receive flowers that are not in perfect condition. That’s why we carefully package every order to maintain floral freshness and prevent damage during transit. If your flowers arrive damaged, wilted, or not up to the high standard you expect from your local North Finchley florist, please notify us on the day of delivery or as soon as possible.
To help us resolve your issue quickly, we may request a photo of the damaged flowers or packaging. This helps us understand what went wrong and enables us to continually improve our service for all our customers in the North Finchley area.
Freshness Window
We are confident in the freshness and quality of every bouquet, and we guarantee that our flowers will look beautiful for at least five days from the date of delivery, provided they are cared for following our guidelines. If the flowers in your arrangement significantly wilt or spoil within this freshness window, and this isn’t due to a lack of water or improper care, just let us know promptly.
Our commitment is to provide you with flowers you’ll love, and our freshness window is just one way we uphold our promise as North Finchley’s favourite florist for households and businesses alike.
Refund and Replacement Options
Should your flowers arrive damaged or do not meet our freshness guarantee, we offer a choice of solutions for your peace of mind:
- Full Refund: If you prefer, we can refund the amount paid for the unsatisfactory bouquet to your original payment method.
- Replacement Bouquet: Alternatively, we will arrange for a fresh replacement arrangement to be delivered as soon as possible to your North Finchley address or chosen recipient – at no extra cost.
Your preference matters to us. Simply let us know your preferred resolution, and we will act swiftly to make things right.
The Complaints Process
Your feedback is essential to us, whether you are celebrating at home, impressing a client, or surprising a loved one. If you have any concerns or complaints about our service or your order, please reach out to our friendly team as soon as possible. We are committed to addressing every complaint fairly, promptly, and respectfully, aiming for a resolution that upholds our reputation as North Finchley’s trusted florist.
Most issues are resolved within a few working days, and we thoroughly review all feedback to improve our products and service. Your satisfaction drives our business, and we look forward to delighting you with every future floral delivery.
Your Trusted North Finchley Florist
Flowers North Finchley is dedicated to providing an exceptional floral experience for every customer. Our commitment to quality, freshness, and outstanding service has made us the local choice for households and businesses throughout North Finchley. Thank you for trusting us to brighten your day and mark your special occasions with flowers as fresh and beautiful as your moments deserve.
